Not Another Rehab

PRIVACY POLICY

Not Another Rehab is committed to providing quality services and protecting your personal information. This policy outlines our obligations regarding the collection, storage, use, and sharing of your personal data.

PRIVACY POLICY FOR WEBSITE

notanotherrehab.com.au

Effective Date: 31 Jan 2025

This Privacy Policy (“Policy”) explains how we handle your personal information when you use our website, notanotherrehab.com.au (referred to as “the website”).

The website is owned and operated by Not Another Rehab Pty Ltd (ACN: [Insert ACN]) (referred to as “we” or “us”).

We take your privacy seriously and urge you to read this policy carefully, as it includes important information about:

  • Who we are

  • What personal information we collect, how we collect it, and why

  • Your rights concerning your personal information

  • How to contact us regarding privacy concerns

1. INTERPRETATION

(a) The following rules apply to this Privacy Policy:

  • Words referring to one gender include every other gender.

  • Words referring to a singular number include the plural, and vice versa.

  • Words referring to a person include companies, firms, corporations, and organizations.

  • Headings and titles are for convenience and do not affect the interpretation.

  • Each party must take reasonable steps to give full effect to this policy.

2. WHO WE ARE

Not Another Rehab Pty Ltd owns and operates this website. We collect and use certain personal information and are regulated under Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We may also be subject to the General Data Protection Regulation (GDPR) in relation to users from the European Union (EU) and the United Kingdom (UK).

3. INFORMATION WE COLLECT & WHY

We collect personal information in various ways to improve your experience on our website and services.

Personal Information You Provide to Us

We may collect the following information:

  • Full Name

  • Email Address

  • Contact Number

  • Payment Details (if applicable)

  • Billing and Shipping Address (if relevant)

How We Collect This Information:

  • When you sign up for an account, make a booking, or subscribe to our newsletter.

  • When you purchase a service or product.

  • When you contact us via email or a contact form.

Why We Collect This Information:

  • To provide and improve our services.

  • To process transactions securely.

  • To send updates, offers, or newsletters if you opt-in.

Cookies & Similar Technologies

Our website may use cookies to collect non-personally identifiable data such as:

  • Website usage patterns

  • Page visits, session duration, and device type

  • IP address and geographic location

You can opt-out of cookies at any time through your browser settings. However, some website features may not function correctly without them.

4. YOUR CHOICES & RIGHTS

You are not required to provide personal information, but without it, some services may be unavailable.

Marketing & Communication Preferences

  • We may send you promotional emails or updates if you opt-in.

  • You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in our emails.

Accessing, Updating & Correcting Your Information

You have the right to:

  • Request access to personal information we hold about you.

  • Request corrections to inaccurate or outdated information.

  • Withdraw consent for data processing (where applicable).

To request access or correction, contact us at: [Insert Contact Email]

5. HOW WE SHARE INFORMATION

We may share your information under the following circumstances:

With Service Providers:

  • We use third-party providers for website hosting, payment processing, and analytics.

  • These providers are required to protect your data and comply with privacy laws.

For Legal Compliance:

  • We may disclose personal data if required by law, such as to comply with legal requests, fraud prevention, or protect our rights.

Third-Party Advertising:

  • We do not sell or rent your data to advertisers. However, we may display targeted content based on aggregated data.

6. DATA SECURITY & RETENTION

We implement security measures to protect your personal information. However, no online platform is entirely risk-free. You use this website at your own risk.

  • Data Retention: We store your data for as long as necessary to fulfill the purposes outlined in this Policy.

  • Data Breach Response: If a data breach occurs, we will notify affected users and authorities as required by law.

7. INTERNATIONAL DATA TRANSFERS

If we transfer personal data outside Australia, the UK, or the EU, we ensure that proper safeguards are in place, such as:

  • Compliance with Australian Privacy Principles (APPs).

  • Standard contractual clauses approved by the European Commission for GDPR compliance.

8. COMPLAINTS & CONTACT INFORMATION

We take privacy concerns seriously. If you have a complaint about how we handle your personal information, please contact us at:

If you are unsatisfied with our response, you may contact The Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992

For GDPR concerns in the UK/EU, you can contact the Information Commissioner’s Office (ICO):
Website: ico.org.uk

9. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

Last Updated: 31 Jan 2025

By using our website, you agree to this Privacy Policy.